Our Analysis of Hello Energy

I needed to add money to my account so I call the phone #provided and my call can't be completed as dialed I used the same number as always as stored in my contacts even double checked online.after many frustrating attempts with same results I tried to pay online and got a response of my email didn't match customer well its the same email I've been receiving notifications from them on.forced to give up.next day working again I spoke to someone from customer service and they were dodgy about it

Way too expensive

My experience with HELLO ENERGY SUCKED !
I looked into this electricity plan as being one tha best fit for me at the time of moving into my apartment . But I was definitely wrong ! I set up my account and serivices upon my move in date which was in August of this year and my electricity was set up . I then called weeks prior to me having the service which was a pre-paid service . I knew that I should've been receiving a bill . Meanwhile , not really understanding how prepaid lights even worked. I called Hello Energy and the customer service rep told me that I didn't have service when I called she stated that she could see where I had the service but it was discontinued due to Varification on my address basically saying that my address was wrong . That left me with about $200 in payment for electricity through my personal apartment considering that I had VACANT ELECTRICITY ! Keep in mind I was under the impression that Hello Energy would've sent a bill or at least called to confirm me that they were having address Varification problems otherwise I wouldn't have had to pay my apartment for vacant electricity. They waved the extra $100 fee for me luckily but I still had to pay a total of $185 all because " Hello Energy " was apartme to unprofessional to update me on information or even having a since of knowledge as to what I needed to do to avoid having this problem .
So would I refer Hello Energy to anybody " NO " it's considered bootleg electricity service and highly unprofessional I'd rather pay for my deposit than have prepaid unguarenteed services .
I decided to let the situation go last month and not to contact " Hello Energy "
but since I graciously received a survey message in my inbox I figured it wouldn't hurt to respond .

I switched over to you guys for on of my weekend properties in which I am never there, I paid a deposit ti get the power turned on then never made it out there, You guys blow up my email telling me I have a 10 balance ant that you are going to discontinue service. so I give you guys $60 on my account just for you all to send me more god damned emails telling me that my balance is still at $60 dollars and I am nearing my limit and that I will be disconnected tomorrow. Well there are no lights on out there and I have no usage so how are you going to tell me every day almost that my balance is still 60 dollars and that you are going to cut me off the following day,,, iTS REtardedl,, I thk it is I that will discontinue your service

I instituted a payment through my banks online bill pay website. The check was mailed and several days later it had not arrived. I called customer service after receiving a cancellation notice in the mail to find out what was going on, at that time realizing the payment had not been received. The customer service rep noted that the payment had been made and the cancellation was put on hold and recommended that I call back on Friday, several days later to see if check arrived. I called as instructed and the check had not made it, so to avoid electricity being cut off I made the payment over the phone and instructed the customer service rep that the check I had my bank send was going to be canceled. She understood but obviously did not make note. Jump to the next month's bill, the check had arrived, they deposited it and obviously it had bounced because it had been canceled. When I called to make the current months payment, they tried to charge me $25.00 for the bounced check. I told them I was not going to pay it because the check was mailed way prior to the due date and when it finally hit their system, after the payment had been made by card over the phone, they still applied it to the account after being informed the check was going to be canceled. I requested to speak with a manager, he/she was not available and I had to leave a call back number for him/her to call back. Very happy with the rates but billing, customer service and their customer website are not very good! Would not recommend this company after only being with them for two months.

They do NOT give you honest quotes, even when over the phone! I called and spoke to a sales person and even asked, What are the hidden fees, the fine print, all of that!! I want no surprises! He reassured me there was no fine print! I was told I would pay 9.4C per KWH. I even asked if this was IT, were any other fees added to this! He reassured me, NO. Yall, my bill was just now $445!! I have NEVER, EVER paid more than $280 on my bill, EVER! Im in shock! Called and spoke to someone else who then told me that their quote didnt include the TNP fee. Im paying $13.5C per KWH.
They said I had past the 3 day window to get out of the contract, basically too bad! I will be paying the $150 cancellation fee tomorrow and will never use this company again. Im SO disappointed!!
I emailed the company with NO response!

I repeat DO NOT GET HELLO ENERGY!! They will scam you out of so much money! I signed up for the free nights plan at 12.5 per kw. Well all of a sudden I started realizing I was paying ALOT more for my electric and when I contacted them they told me I was paying 19 cents per kw because the plan can change at any time! No notification no offer to fix it. Just sorry it is what it is. Ive never heard of any electric companies charging .19 per kw that is a ridiculous amount! Do not get hello energy its a terrible company with terrible customer service.