Our Analysis of LifeEnergy

so I was scam into thinking I was gonna save money, I emailed them and nothing back, I whish I would have stayed with ppl, there right now is 0.07039 life energy is 0.077900 they will charge me a fee, not a happy camper, I ask for rewards no answer either, thanks for nothing cathy mackalonis

My elderly MIL signed with them 3 years ago. The contract expired. She didn't know it. Rate doubles what PPL is charging. She ends up with a $850 electric bill. She only receives $1900 per month in social security! They wouldn't budge. They wouldn't refund a dime. What a shame.

I never received notification by mail or email that my renewal was coming up. Contract says that they will contact you at least 45 days prior to the end of your contract. I did receive one phone call which the representative quoted me a renewal rate. I replied that the renewal rate was too high and that I would not be renewing with that company. Apparently because I did not make another phone call canceling the service they charged me a rate triple what I was paying before. My bill was almost $700 for one month. When I contacted customer service they said there's nothing they can do. They did not care that I had a personal tragedy in the family or that I was having financial difficulties. They truly do not care about their customers. Do not use this company.

2 representatives knocked on my door to state they where sent from my housing office to update information on behalf of PPl electric (current company) to get a cheaper rate by 2 cents. Spoke fast and when asked a question about signing up they stated no we are just updating on behalf of your current company.

Just bad from the start. Problem 1: I paid extra to select what day my power would be turned on to coordinate with previous provider. LifeEnergy never sent start of new service request to Oncor causing me to be without power all day. It took dozens of calls between LifeEnergy and Oncor for them to get their ducks in a row and my power turned on. Oncor could turn on remotely, just needed paperwork from LifeEnergy, which never came. Problem 2: First two bills were grossly incorrect. The first bill was for two days of service for $206 dollars. Call into customer service said it was wrong and they would get it fixed. Second bill was $468 dollars for 1741 kW. My plan is a flat rate of $114 dollars for anything less than 2000 kW. This time I received an email stating my bill was inaccurate, and they would resend. Problem 3: Customer service line is constantly busy. Not busy like you are on hold, but busy as in you cannot get through to be put on hold. It takes 3 or 4 calls just to be put on hold. Problem 4: I have been unable to setup an online account. I keep getting a mailbox is full, server error blah blah blah. If and when they can ever get my billing straightened out, I will gladly pay them for service provided, but plan to cancel soon.

1. As seems to be a common experience in other reviews you'll read; it seems to be standard practice for them to make a 'mistake' on your first bill regarding the calculation method. In my case; the first bill was more than 2.5 times higher than it should have been - and I had to call them to walk them through how THEY should calculate it. (after multiple attempts to get them on the phone - like others).
After this; they apologized - but 'couldn't' refund the money; but were happy to give it as a 'credit' to future bills. (that carried me past the next bill and half of the following one.. having 'paid in advance'.)
Several weeks later, they sent me an email saying 'whoops! We've discovered me made an error on your last bill!' - to which I HAD to reply to thank them for the newsflash - but remind them that it was ME who found the errors and had to correct them on it!
2. Each month, they'd send an email reminding me when my bill was due. This was nice.
One month - inexplicably, they didn't. I suddenly realized one day that I hadn't seen their bill (was only getting online bills); created an account to login to see it and paid right away - in what turned out to be 2 days past the due date. About a week later; I received a disconnection warning that had been sent that very same day! ..they for some reason didn't send me my bill; and 2 days after the due date - without contacting me, sent a nasty warning and disconnect threat?!
3. When renewal time came, they sent a message in the mail advising it was coming up and gave a PLATINUM CODE for me to call with and quote during renewal options. Having already looked online; I saw all the options available would cost me about 2x as much per month as I had been paying. ..Called them up with the 'special code' and was told the code didn't do anything! So much for fostering/rewarding customer loyalty.
4. Ultimately; I found a much better rate from another provider and made a switch. Immediately afterward, I received my final bill - including fees for the final, additional week I was with them after the billing period. (*funny how those billing periods end up always NOT being on your renewal time, but a week or two before!). The fee for the 1 week of service past the last billing period was the full 'Tier 1 Energy Fee' they would have charged me for a months' worth of usage in that range. I mailed them to ask if they really were going to invoice that for 1 week and they sent me back the original EFL saying 'it says so here for that usage'! :)
I replied to tell them that it was rather ironic that they wouldn't extend the program I had been on (as despite other issues, I would have remained with them on that plan); but yet as soon as I switched providers - they were quick to invoke the terms FROM it for the 'out of coverage' period!
Good riddance - and I hope that in this buyer's market others catch on and read these honest reviews to save themselves the same troubles. ...don't expect this company to be around in another year or two...

I received a disconnect notice from LifeEnergy today, which seemed odd since I set up an online account with autopay. I called their support line and was informed that the company had just moved to a new computer system and a new online account and autopay would be necessary. I suppose the company did not find it necessary to inform their customers of this change. What a thing to overlook, no?

My plan ended in June, and because I didn't choose another plan before my bill came out, they put me on their most expensive plan, 16 cents per KWH. Ridiculous. We are retired and when I called to complain, no one cared and no other plan was offered. They definitely could care less. Went with another carrier.

I tried to sign up for service and they wanted to charge $250 deposit. I have excellent credit and have never paid a deposit for utilities. To waive the deposit, they require letter of good standing from electric providers. I provided a year and a half and they still required a deposit. These are blood sucking middle men that do nothing to earn their money. Don't be fooled by their seemingly low rates. They are liars.
I wish I could give zero stars or negative stars.