Our Analysis of Pulse Power

Everything great customer service top notch! Good rates! The problem Im having issues with is paying my bill!!! 2 months Ive tried automatic payments! And 2 months Ive gotten disconnection notices dont know what the problem is!!! So I always have to call and pay the payment!!!

good, just signed up for this company

Good

New customer. Went to registration page on line and correct information rejected multiple times. Customer service rep talked so slow and was so dense she sounded high. Could barely hear for chatter in background. She didn't want to address whether their information they had was correct because any error was because I "made an entry error", although I had cut and pasted their information(!) from the bill. After several minutes of her talking about 6 words per minute we found, yes, they had put the wrong zip code in so I couldn't register with the correct information. No apology; no interest in fixing. Customer service that can only be described as "stupid".

I was told that anything after the 1000kw it would be 6.3 per kw. Lies!!! The real deal is the 1st 1000kw is 6.3kw every kw after that is 12.3 per kw and my bill is more than what I was paying to TXU. I would have never done this deal if I new the real deal.

DO NOT SWITCH TO PULSE POWER!! Received confirmation the electric would be on today. Previous company turned power off today and so when the power went off I called in at 10:46 a.m. and was told it should be on shortly. I was told my info had been submitted to oncor and they just needed to turn it on. I ran errands and returned to no electric still at 2. Called oncor and they stated they did not have an order. I called pulse power and found out they closed my account for fraud WITHOUT ANY NOTICE. They told me to email a copy of my Id and lease. I did that and have called every hour since, STILL NO POWER. I have explained my situation over and over, I have spoken to numerous supervisors and all state they are just waiting on a reply. The last individual I spoke with told me that all the supervisors had left for the day and nothing further had been done with my account since I sent the documents. She stated everyone was clocking out and leaving so no supervisor was available to speak with me. She informed me that customer service is outsourced to a call center and they dont have any way to contact the other departments. She apologized for the unconvinced but nothing can be done. IT IS BELOW FREEZING AND MY DAUGHTER AND I ARE LEFT WITHOUT POWER.
Update: called this morning and was told they still do not have a response but it should be sometime today. We have now been without power for 24 hrs.

I have been with pulse energy for 6 months after switching from Gexa and it was the biggest mistake . Every time I call to the customer service line , its always 10 min plus hold time. They never will give you a payment extension . The weekly consumption report they promise to provide you via email only comes now and then never consistent . I pulse energy poor in customer service , customer satisfaction and poor flexibility in payment arrangements.

Liked their rates, but did some research and saw MANY negative reviews. Decided to stay with my current provider. Cancelled with-in the legal limit. Several months later contacted by a collection agency.

AVOID AT ALL COSTS!!!

This Company needs to get it together. I thought I would be getting better rates than Reliant. I wish I never changed providers. Their online usage tracking is meaningless and cryptic. I never get my weekly usage e-mails as promised. It is like they don't want you to take advantage of the discount for using 1000kwhs. When I transferred my electric, I was told their was no charge. I was sent a bill for 833 dollars. When I called to clear up the matter, I was put on hold for an hour. No apology was forth- coming for their mistake. I am very dissatisfied with this company but signed a lengthy contract with a huge cancellation fee. Regrets!

This place is horrible, has THE WORST customer service reps, and they have ZERO flexibility with payment arrangements.
Every representative I have spoken to has the worst attitude, and treat you like dirt... after waiting AN HOUR to speak to someone. Go with a bigger, more reputable company, even if the rates are higher... you'll save yourself the headache.

I attempted to purchase a new contract with Pulse Power.

Because I am over 65 and have paid my bills regularly, I was eligible to have a deposit waived.

I provided them the information six days ago.Pulse Power said they would get back to me within 48 hours.

They got back to me in six days.

Because my previous contract expired yesterday, yesterday I purchased from another supplier.

Today Pulse Power told me I was their customer.

I called Pulse Power and was told that the only way I could cancel was online. I canceled online.

Later in the day I got another email from Pulse Power that said I was their customer. I again canceled online.

The other supplier that I purchased from yesterday gave me a notice tonight that my electricity would be cut off because I had a different supplier!



Pulse Power Failed to get back with me In the promised time.

This resulted in my having to make a purchase from another supplier.

Now I may have my electricity cut off because of all of these changes.

Pulse Power Should not be allowed to continue to provide services if they are dishonest about their response time.

This has caused me great difficulty.It may also result in a loss of electric service. This is through no fault of mine!

I have has continual billing problems. I have 2 houses with them and they applied payments to the wrong address. Never again!

I made a big mistake getting electric with Pulse power they cheat on you ,,the kWh is not what I choose, and then you pay your bill and after few weeks they send you a pink bill saying that you haven't pay your bill,,,when you pay your bill they dont give you no confirmation number like other electric company now I have to go to my bank and get all my information payments I made to them ,,sooner I get this information I'm going to cancel the contract and report them to public utility Commission

If I could give this company NO STARS or less that is what I would have done. Worst customer service EVER! I was laid off last Friday Feb.28,2020, and called to see if they could assist me in my hardship.WHAT A JOKE!! After being transferred many times over, put on an endless hold each time, transferred to an answering machine, got disconnected and in between spoke to several representatives that couldn't help me, they offered to waive my early termination fees as long as I signed up for another long term plan at a fixed rate and was then told that I would be better off with the current rate. HA!! I was also told that if I couldn't make one of my payments they would accept 50% and carry the rest in installments. What kind of assistance is that!? it just means that the bills would keep getting inflated with each month and I would end up getting my lights cut off in any case. Hmmmm What a great way to take care of your customers, don't you think? I don't even know if I will be in the same home. Which in that case they would be more than happy to move with me. I told the representative that I would probably end up selling my home and moving in with one of my kids,. That means, so here we go again with the early termination fees. I hope that those reading this review will think many times over before making the mistake, that I did, to sign up for their services. Life is unpredictable. If Pulse Power gets to read this review, try helping your customers with true Customer SUPPORT when they need you the most instead of getting a bad review that prospective customers will read and not sign up for your services, HENCE losing customers. I hope this helps those thinking about signing up with Pulse Power. If I knew then what I know now, I'd run the other way.

Please dont get Pulse Power
They cheat,,they said I didn't pay a bill and I did the good thing I had a proof I did I pay with a personal check and my bank give me a proof I did and the name of their bank who collect my money from my personal check ,,i tried to explain to customer service didn't want to listing to me I report them to Public utility Commission of Texas I hope they help me I have proof I pay my bill,,,I switch to another provider,,,please dont make same mistake I did

My poor experience can be found on the BBB or Public Utility Commission of Texas.

I must start off my saying if you are thinking about using this provider DONT!!!! RUN for the hills, this has been the worst provider Ive had in regards to any consumer goods Ive received. Ive only been with this company since Mar 3 of this YEAR, Ive still have yet to recieve a bill and when I called in to inquire I was advised by a rep that didnt seem knowledgeable AT ALL, that my meter had not been read so a bill had not generated for my service address. Not even 24hrs later my service was disconnected . I called in to see why and I was disconnected on twice, talked over multiple times, all to be xfrred to a supervisor who stated my services were disconnected due to fraud, at this point Im so lost as to what fraud of electricity even is that I laugh ( in my mind this has to be a joke) especially since I had spoken to them not even 24hrs before. The supervisor went on to tell me they had called and spoke with in the 24th from there enrollment department and I hung up on them. ALL OF WHICH IS A COMPLETE LIE, and if this was the case why not inquire about an questions youll had when I talked to the rep the day before, Ive sent them the information they requested for this SO CALLED FRAUD, but only in attempt to get out of this BS contract so Im not assessed their termination fee. THIS COMPANY OS NOT WORTH THE HEADACHE!!!! Their customer service is the worst and its just not a COMPANY YOU FEEL GOOD GIVING YOUR MONEY TO , ITS A HUGHHHHH NO FOR ME!

just now
The worst company ever, I signed up & had power started on 3/06/2020 my 1st bill wasnt due till 4-3-2020. How about these MF disconnect my power on 3/26/2020 because they needed to verify my identity. Didnt u run my credit on 3/6/2020 & had 20 more days to check, verify & mail any necessary documents. But u choose to turn my power off in the middle of this pandemic where we are ordered to stay home. You didnt even turn my power off early in the day, it was past business hours & I couldnt have gotten it turn back on the same day not matter what. I had to leave my home with my kids during this pandemic crisis. People listen to me, this company is heartless, they dont give a damn. They will disconnect u with no warning. Stay away, Ive secured an attorney.

When I got them the rate was suppose to be 7.2 when bill came it was 17.1 so I drop them and when with another company. The highest bill I got from them was $79 now since I left them they send me a bill for $345 . The company a Fraud dont business with them. I wish I had read the review for Pulse Power before I got them. From,Clarence Spencer.

I would recommend everyone to STAY AWAY from Pulse Power. I signed without reading reviews. They never activated my account. 6 weeks into contract I started calling, texting and emailing. Never received response. I switched to another carrier, PP called that day. End result, PP has billed me over $1000 for service they never rendered. I have reported them to Public Utility Commission. Stay away from Pulse Power.
It took over 1/2 hour on hold to get customer service.

I reported you guys to the public utility commission of texas. You guys turned off my power, and then you guys took the whole payment n I was suppose 2 get credit back on my credit card , n now you guys dont want to put it back on, I have a heart problem need electricity.

I received my bill, wrote a check and paid it on time, confirmed that my bank posted that payment by the due date and subsequently received a disconnection notice and late payment charge. Subsequently, my online account reflected that my payment was received and applied on the due date.

This company is the worst I have ever been with. If you pay your bill online be prepared to wait 16 days until the receive it. And good luck trying to pay over the phone there is a glitch that doesnt allow you to do that either. You cant even talk to anyone who knows what they are doing. We have been with them unfortunately almost a year. Our contract is almost up and will be running so far away from this company. They even shut your power off during a crisis and cant tell you what your bill even is. I am so tired of this company and their poor customer service. They offer zero help and we have never been late or not paid a bill until this time when the billing got lost! So we paid them twice and they still cut us off. Run away if you see this company also known as power next!

Poor customer service poor bill management

My experience has been very negative. I recommend looking elsewhere. I know I wish I did.

When I signed up I told him I only needed electricity for a month as I was visiting friends house. They told me to simply tell them I moved out and there would be no early termination fee. I was charged $220 termination fee for three weeks of usage. With other electric companies I was able to tell them my forwarding address and that was enough. Pulse power requires Difficult to provide Documentation for move out before they will return the early termination fee. And even after providing that it took me nine hours and threats to Report them to the AEP before they finally removed the ETF

the worst power company experience ever! They are not listed by my bank, which forced me to set up on-line account with them. The on-line interface doesn't work, and hasn't been able to take a payment. This means I wait on the phone to pay by debit card, as I don't write checks anymore.

Look electricity is a deregulated commodity in TX. You succeed with customer experience and rates. If yo don't have both, you're not worth the time. Cancelling service!

Cant get through the phone line and my account didnt show up in the portal. They disconnected my power twice during the pandemic even though my account showed I owed a zero balance and could not get threw to a service representative for weeks. They refuse to shut off my power even though I paid 341 in May, only owe 171 and dont live at that address because I lost my home. They lied on my BBB complaint and said I refused contact when theyd been trying to call three days. They called one and when I called back, I was told I had to wait again for that department to call me back anytime within the next couple days!

So to start my experience, my apartment gave me the wrong apartment number for my services when I contact pulse power to update the correct information for where my services should be they switched services to the correct places. Come to find out the left the other service on , so charged me for 2 diff apartment numbers. I called to have that corrected with the correct information however come to find out the representative input the wrong address. After getting that correct about a month later I receive and email that my power is being disconnected and I owe $597 for earlier termination fee. I never cancelled my services or chose to leave the company. The person I spoke with said it would be handled by next bill date and I just need to make my regular payment. Well when the bill come it still reflects $597 and I call to find out. Representative doesnt know why at first, which accounts should be notated of conversation. Finally explain to him the issue, he states it will be corrected but I have to pay $197 to get my service back on for monthly payment and reinstatement fee. I explain i shouldnt have to pay that since i didnt cancel in the first place. I request to speak with a supervisor however he hangs up the call. I call back with the same issue, I explain what happen, he says it will be fixed and check next bill fast forward my power just went out, I call to find out and again they say its cause I have terminated my services. I explain at this point I havent termed my services, in error you guys termed my services. He proceeds to tell me that I have to still pay the $597. So I ask for a supervisor by the name of Andrew. I explained the situation again. He proceeds to tell me to send in proof of residency and advised 24-48 hrs to handle and that I have to enroll again, run my credit again and take time by sitting on hold with the customer support that's keeps repeating I have 16minutes to wait and it's already been 30 minutes. Then they hung up the phone again.

I signed up for 3 year service. Several weeks into program I am getting huge bills from previous supplier. I called Pulse Power for clarification. No response other than blaming Centerpoint. Check with Centerpoint, was quick to show me problem lies with Pulse Power. Continued to call Pulse Power, was promised a call back several times. Every call was 30 minute wait time. Never received call back. Sent text and emails trying to clarify. No response. Paid previous supplier $200 to not get disconnected from power. Continue trying to get information from Pulse Power, no response. Finally out of desperation signed with another supplier.
Next day finally got a call from Pulse Power, because they had got cancellation. They told me I could not discontinue service. Explained I could not work with company that ignored NEW customer.
Now they are billing me almost $1K in cancellation fees. I will probably have to pay. Public Utility Commission sided with Pulse Power.
These people treat you like something on bottom of their shoe. Customer Service is foreign to this company.
My advice is STAY AWAY from PULSE POWER.

I set up a plan and received an email confirmation. I was told everything would be taken care of. A month goes by and I received a bill from my previous provider. The rate was insanely high because I was no longer under contract. I called Pulse to ask what happened. I spent half a day, literally trying to connect with someone. When I finally did, they said they put a request through to ONCOR and it was rejected. I asked why I was not contacted and they had no response. So an entire month went by and I thought I had new service and no one bothered to contact me. They said it was my problem and I had to call the power company. I actually did call ONCOR and they said Pulse Power never made a request for my address! The level of ineptitude here is appalling. The customer service is useless. Please do yourself a favor and find any other company, anything will be better than this!

I paid $300 on my bill of $463, and deferred the $163. B
The next day, Pulse shut off my electricity. PUC told me that should never been done. Now they are hemming and hawing. They tried to call me on my home phone yesterday that was attached to my electricity. Duh.

Customer service for this company is a complete joke. Most of the time you'll wait a hour and a half for the call to be disconnected or it'll say your next in line for a hour. Don't even attempt to speak to a manager it's nearly impossible! You may wait a hour before your transferred to a voicemail that says it's after hours at 10 a.m. I've been waiting for a manager to call me back for 3 days. I've sent countless emails it's ridiculous! When you do get a customer rep look forward to receiving incorrect information. The deferment plan is a joke they don't care about there customers. So go to reliant or even constellation could be a better option. This energy company is fairly new and they still have a lot of work to do as far as customer service, operations and company policies are concerned.

they will disconnect services after 2 weeks of bill due date no matter the amount.

EFL clearly states @2000 kWh at $0.092. It also clearly states that for "free" usage, I will be still charged TDU fees. As we have "free" hours, the EFL clearly states that the $0.092 rate was based on 40% usage being "free". Upon receiving 1st bill, I noticed that the average bill was at $0.106 per kWh and I am well above 2000 kWh; however, I fall into the 60/40 ratio. When speaking to the rep, he got to the $0.106 per kWh much like me. Then he came back and said to get to the $0.092 rate, Pulse assumes that I am not being charged anything during the free hours even though the EFL clearly states I will be charged. I did tell the rep that he sounded very slim shady. He then offered to transfer me to a manager who may be able to get a new rate. After being on hold another 30 minutes, I hung up. My total time on the phone was 2 hours. My guess there are many Pulse customers being charged more than the reported EFL.

This company a ripoff!! DONT PUT ANY INFO IN THE WILL SIGN YOU UP AND CHARGE YOU $300.00 TO CANCEL!! DON"T GIVE THEM ANY INFO!!!!!!!!!!!!!!!!!!!!!!!!!!

My misfortune started day I signed with Pulse Power. The customer service never returned my calls for help as promised. Every time I called back, minimum 30 minute wait. Problem is they could not verify my account. Pulse power never returned my call until day after I signed with another company. My wish is a grade without any star for this company. I reported them to energy commission.
My advise is stay away from this company.

I switched to PulsePower in May 2020, to the Texas Saver 12 plan (5.9 cents per kwh) at 1000 kwh. Received the first bill, and it was 11.9 cents per kwh. There is no indication on their web site, OR, any email communication received from them noting the rate I signed up for.

Their comment was a hard "you must have signed up for 11.9 cents per kwh. Who in their right freaking mind would sign up for that if the advertised price is less than 9 cents. This company is really pissed me off and appears to have done a bait & switch. I am looking for another company and will break the damn contract when I find one.

My daughter was killed in a motorcycle accident. She had Pulse Power on 1-yr contract, had to fight, and talk to several people to get early termination fee waived. Had relinquished apartment, sent in written in timely way to shut off electricity, according to their own instruction, but still had to pay for 9 extra days because they were slow to do it. Don't use this company.