Our Analysis of Texans Energy

I signed up with Texans Energy a few months ago and I had to write a review on here. I had to call in because I saw something on my bill that I didn't recognize. They walked me through it and everything was taken care of in a matter of minutes. I've never had a problem with them, they have amazing service! Definitely recommend.

The customer representative that helped me get signed up as a new customer, "Evelyn", was so kind and helpful to me. The kind of CSR that makes every effort to make sure she has provided you with all information, etc. to make your call with her an appreciated and pleasant one. She definitely gets a 5 star review from me ! :)

Great customer service very friendly and helpful with answers

I enjoyed the customer service from Niki and she promptly help me with my questions. It was great to talk to a live person without any prompts as well!

I spoke with Falen, she provided me great customer service by quickly helping me set up my online account and sending me an email with my current invoice, so that I can stay on top of my plan. Really pleased with how fast and efficient it was.

Shopped around and chose Texan for their low rates, but wasn't too sure of their customer support. Later I was contacted by Nikki that I had not paid my previous bill (keep forgetting to add it to my payment schedule). A courtesy call to bring account up to speed. Nikki was very courteous and helpful. I processed the payment and everything was OK.. Thanks Nikki.

Rec'd a call from a CSR, Niki today. She kindly gave me the info that she was calling about, answered my questions, and said she would note what we discussed. She asked if she could be of further assistance. What a pleasant experience! Niki was kind & cordial. Hopefully, there are more CSRs like her.

I am a new customer and called your customer service number for assistance. I spoke to Niki who was very helpful and provided me with what I needed.

I signed up in May and have never received a bill. Niki called today and explained I signed up for email bills and either deleted or it went to spam. I paid the balance today, thank you Niki!.
Now I will know what to look for

My experience with the service provided by Texans Energy has been fine so far, no issues at all! Lately, I got myself confused with my billing dates and payments to the point I got overdue. When both Texans Energy and myself addressed the issue, I received a very good response and agreement for payment from a very nice lady, Niki Rose, who is Billing Specialist. She understood my situation and proposed a convenient solution for both parties. I am happy with Texans Energy.

I spoke w. Fallen and she was helpful and efficient at getting my issue fixed. I spent 45 minutes on the phone a month ago getting my renewal set up w. the correct rate and for whatever reason the renewal did not go through. Fallen fixed it and we are good to go.

I got a call because my bill was overdue. I appreciated it because we were able to get it set up on autopay so I dont have to worry about it again. The person helping me was nice and helpful.

Falen provided an exceptional customer service experience. My call was answered right away. Falen located my account within seconds and took care of my billing questions quickly, professionally and with a great attitude! Great team member.

All good. Good prices. Friendly customer service.